Outages
Your electricity may be off for several reasons.
- It could be due to load shedding, so it’s best to check your load shedding schedule.
- Another possible reason is an area power outage caused by City Power faults or maintenance.
- Lastly, your electricity could be disconnected if there are insufficient funds on Wallet.
If your services are disconnected, you’ll receive a disconnection notification.
This happens if you don’t have enough credit in your Wallet to cover your usage from the previous day. To check, log in to your account and view your balance—if it’s negative, this indicates insufficient funds. Always maintain a positive balance to avoid disconnection.
You can use the “Recharge” option to top up your account, and your services will be automatically reconnected once the balance is positive.
The usage shown on your graph during load shedding actually reflects the consumption recorded just before load shedding started and after it ended. The system measures your consumption every 15 minutes, and when load shedding occurs, it splits the recorded usage across the hours when the power was out. This creates a steady, minimal usage display for the load shedding period on your graph.
For example, if load shedding began at 13:02 and ended at 14:35, the system recorded consumption before and after the outage, at 13:00 and 14:45, respectively.
The total consumption during this time is then divided evenly across the load shedding period, leading to the graph showing small, steady usage throughout the outage period.
This method ensures the system accurately represents your total usage, even during load shedding.
